www.praktikum.info - die Praktikumsbörse

Placement Purpose: Assisting the Customer Support Dept.
Customer Liaison



Specific Responsibilities:

• Direct customer liaison and developing relationship
• Maximise customer satisfaction and revenue opportunities
• Help to identify and remove obstacles to the delivery of the product/
trouble shooting/ problem solving
• Formal and informal Customer correspondence via letters and email,
phone enquiries
• Monitoring of turn around times standards
• Communications of actual achievements to HPA management
• Data entry/ Inventory control
• Billing and Quotations for units processed
• Sale of inventory and stock items
• Manage and arrange delivery and collection of Gears and other parts
• Clearing custom formalities
• Query of outstanding items and resolve them on a timely basis
• Checking documentation for errors
• General clerical duties
• Contribute to projects and tasks that are launched to work towards
Continual Improvement Programmes:
o Develop and maintain the Inventory Utilisation Plan and issue this to the management
o Assists in the preparation of monthly, semi-annual sales projections and forecasts
o Establish as strong rapport with other departments specifically with engineering, finance and operations
o Liaise with other Customer Services personnel to control the flow of information internally and externally

• Having a willingness to learn
• Excellent communication skills both written and oral
• Pro-activeness approach to work
• Ability to communicate well with the senior management
• Able to work unsupervised
• Ability to prioritize work load
• Understanding of the importance of confidentiality in the work place
• Relevant experience within the field of Customer Support is preferred

Please send your CV and your cover letter to the contact above. We will then get back to you as soon as possible with more detailled information.

Area of Employment - various: Customer Support, Lean Manufacturing,
Engineering, CAD, Operation Planning, Project Management, IT, Finance, Controlling, Sales and Marketing, HR


Placement Purpose:
Gain practical work experience in an international professional business environment.
The individual responsibilities and tasks will be agreed during the application stage.

please send you CV, your cover letter, suggested starting time and area of interest to uwe.lehmann@hawker.com