Your main Tasks:
Be the first contact between Click&Boat and our users
Help our members by answering their questions (mail, phone, chat, video...): how to use the
platform, how to book, managing the oncoming problems.
Satisfy our customers and answer to all their questions before, during and after their rental.
Be a key factor of connection between the Customer Service department and the other
Click&Boat teams (Sales, Prospection, IT, Management...) in order to improve our process and
This job contract requires to be present during June, July and August and to work occasionally
on Saturday and Sunday
Required Skills: Native French - Spanish - Italian or German
Following a bachelor or a master degree in customer relationship, international trade, negotiation, sales
Fluent in English is compulsory
Organized, dynamic and responsible
Perfect writing and oral skills
Eager to challenge and be able to manage difficult situations on the phone
Pack Office, ZenDesk is not a problem, in digital you believe
If you remember you law courses, it would be a plus
Loving boats would be a plus
Founded in September 2013, Click&Boat is currently the European leader in boat rental. Following the steps of household names such as Airbnb and Blablacar, the company is disrupting the boating industry by introducing the revolutionary concept of the ‘sharing economy’.
Our customers (boat renters and owners) are from all over the world. We now need an outstanding professional to manage our international customer service team, the first point of contact for customers from the UK, Italy, Spain, Germany and many other countries.
Click&Boat employs more than 40 collaborators from more than 10 countries. Our customer care department is the first point of contact and is therefore particularly important for the company’s brand and reputation. It is a true R&D hub for online customer service and, as expected, quite customer-centric. The team adheres to the highest standards of quality when it comes to communicating with customers and ensuring that a boat rental with Click&Boat is as smooth and hassle-free as possible.
The candidate’s primary mission will be to ensure that customers and boat owners receive a prompt, accurate and helpful response whenever they need help and make all the best efforts to reach our high level of expectation in term of customer satisfaction.