German Customer Support Associate
The Customer Support team
We believe every contact with our client is an opportunity to deliver not only the right solution, but an amazing customer experience as well.
Our team is the interface between our product and our users and has the power to make things right. Being on the front line and providing efficient, simple and caring answers. Also being the “user voice” at Drivy, feeding the product and tech teams with users’ feedback to constantly improve our service.
You will join our international team of 15 people based in Paris (02ème) and already composed of French, German, Spanish, Dutch... team members.
At Drivy, you are one of the pillars of our success. You love receiving greetings from your users and see that satisfied clients becomes Drivy’s enthusiastic ambassadors.
Car is broken? Rental has been cancelled? Driver is unreachable? You will be facing new challenges every day, and will use your abilities to listen and act fast.
Crack our users issues, by phone or email (soon chat!), by taking decisions and arbitrating autonomously complex cases
Go for the extra-mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication
Always raise possible improvements of our platform and our service with other teams (marketing, product, tech)
Never accept to tell something that you don’t understand to a user, challenge the way we deliver customer service
You are perfectly Bilingual in German and in another European language (French, Dutch, Spanish). You're proficient in English as well
You’re a trustful team player, ready to take initiatives and account for users satisfaction. Sometimes you can’t relax until you reach inbox zero
You love solving problems fast but when needed you take the time to investigate and find the best trade-offs
You are passionate about human contact : you love listening, understanding and explaining, but human style, not like a customer support robot
You are are able to handle difficult situations by phone or emails and stay calm in all circumstances
Bonus: you're a car lover
We are already the #1 car rental marketplace in Europe, and we believe the adoption will be 100 times larger in just a few years.