Praktikum in Online Call Centre
Essential Skills & Responsibilites:
Customer Service Management – applying our sales cycle to engage in digital customer interaction. Maximise customer engagement, intimacy, website traffic and revenue through all aspects of our online communication. Actively participating in the day to day running of the Call Centre and working alongside the Manager to solve any operations issues as they arise.
Supplier Relationships - identify how the different sectors of our industry work together to form a fluid travel experience, evaluating issues such as carrying capacity.
Operational Reporting - increase your awareness of store targets, key performance indicators and return on investment.
Destination Knowledge - understand the importance of recognising the trends and diverse motivation behind our various customers travelling needs.
Competitor Analysis – perform analysis of our position in the market place.
Marketing & Event Management - assist with the distribution of marketing materials. Provide
support and strategic thinking to our brands and key partner relationships.
Brand Ambassador – representing us in a positive light through social media and word of mouth to increase brand awareness and sales.
Website Maintenance – updating site content and ensuring all associated contact management systems are up to date.
What we want from an intern:
Someone smart and switched on, with a keen interest in all things web – including social media, digital marketing & design. Someone with excellent communication skills, who thrives in a fast-paced environment. Someone who intrinsically feels like part of our team, who proves themselves to be valuable – someone we actually don’t want to leave! With amazing travel incentives this is a vocational internship like no other, it is an exciting opportunity that could genuinely be the first steps towards a rewarding career with us.
Über Peterpans Adventure Travel
The Peterpans Travel Group internship programme is designed to showcase an appropriate level of industry knowledge. We are experts in youth adventure travel and employ over 250 savvy sales staff who thrive in the vibrant and bold retail environment we have created. With a strong online presence and four successful brands over 50+ stores around Australia, New Zealand and SE Asia we are always looking for bright, passionate people to join our network, which has recently extended into Europe. Each brand has a fully operational call centre, as well an ever-expanding array of e-commerce websites offering online consumer interaction.
Established in 1998 we re-defined our industry sector and will demonstrate this to successful applicants, whilst giving them a full professional understanding and practical hands on experience.