Praktikum im Bereich Tourismus / Yachtvermietung
Sales and Reception
Welcome for walk-ins
Ask any prospective client what requirements he has and use this information to present him with appropriate charter & course details and prices
Take or arrange for client to view boats (if required) pointing out features that are important to the costumer
Answering all incoming calls
Replying to Charter enquiries
All replies done immediately and accurately with full information required and even more information to bring customers attention to wider options.
Acknowledge charter enquiries by giving information such as prices and availability of boats clearly and precisely
Qualify the client’s needs and provide relevant information to effect a charter
Signing of charter contract
Ensures that full payment of the charter fee and Security Deposit was made before the day of the charter.
Ensures the catering and all bookings such as Cabrera, marinas and restaurants were made well before the charter date.
Ensure the Maintenance department gets the information about the charter on the boats that MCP looks after so the boats checked, cleaned, in working order and Fuel is full.
Ensures the meeting point with the client has been announced to the captain day before.
Ensures the charter is going well by talking to captain or client regularly.
Ensures the charter finishes with Fuel paid, Captain Paid, Catering paid, all other expenses paid, damages agreed to be paid from SD.
Ensures the Financial Table is filled in all correctly.
All invoices created and received owners & agency invoices and in the system.
Ensures the SD returned if all paid and no damages on the boat
Ensures the file is prepared for all the payments
Update of booking program
Check the program’s calendar will automatically be updated for reference on the availability of boats
Monitor software performance and suggest improvements to programmer
Coordinate with MD before submitting suggestions to programmers for update
Student in early stages of a Bachelor program in business administration, or tourism management
Excellent written and spoken English and German
Knowledge of Microsoft Office programs
A team player with strong communication skills and the ability to both grasp new concepts quickly and to work independently
Über Baxter Marine
Baxter Marine is one of the longest standing businesses in Puerto Portals. Along with half a dozen other companies Baxter Marine has been established since 1994 offering yacht brokerage, moorings, charters and boat maintenance and guardianage in South West Mallorca and in Palma.