Werkstudent - Customer Engagement (m/w)

  • Veröffentlicht am 21.12.2018
  • München
Freeletics sucht derzeit:

Werkstudent - Customer Engagement (m/w)

We stay in touch with a big, fast growing user base of 25 million members. As a working student in the Customer Engagement team our customer’s happiness is your number one priority. You enjoy to communicate with people from across the globe, you understand their needs and helping them comes naturally to you? You can translate customer needs into actionable insights? You are a team player and remain friendly and helpful in demanding situations? Join the FREELETICS team now.

Your responsibilities:
- Understand and assess the needs of our community
- Stay in touch with members from around the globe via email
- Be the first point of contact for members and manage communication with them independently
- Monitor the voice of our users and deliver actionable insights for our departments
- Work with state-of-the-art customer management tools
- Manage member accounts and our self serving portals
- Improve user experience in case of any queries

Ihr Profil

Your profile:
- Student enrolled at university (sport science or similar preferred)
- Hands on approach with a “getting things done” mentality
- Affinity to fitness and nutrition, ideally you are a Free Athlete
- Strong ability to learn and adapt
- Team player with very high commitment and motivation
- Strong communication skills, with high proficiency in the German language
- Fluent in German and English with excellent oral and written communication skills, other languages (especially Turkish and French) are a plus


Freeletics 80335 München, DE

Über Freeletics

Freeletics is the most efficient and motivating way to become athletic. Anywhere and anytime. No weights or machines. Athletes receive their training plans, connect themselves and compare their workout times via the Freeletics app and website. We count more than 3,500,000 registered users around the globe. And thousands more every day. We are growing. Rapidly. And this is just the beginning.
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