WANTED: Future German Customer service star.
If you are a fluent German speaker and you would like to boost your career, then we have a wonderful opportunity for you. Work as a Customer Technical Advisor with famous world wide brands in sunny and vibrant city of Lisbon.
You will act as a customer specialist for brands such as Booking. com, Expedia, Apple, Facebook, Nike, Adidas and many more.
Your Role as a Customer Technical Advisor:
• Respond and record consumer inquiries/questions raised through free phone lines for customers of world wide brands such as Google, Facebook, Amazon and many others
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.
Requirements for the Customer Technical Advisor:
• High School Diploma or Higher
• Native/Fluent German, English B1
• Writing speed: 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills
You will be rewarded with:
* Attractive salary with bonuses
* Relocation package (paid flight +accommodation assistance)
* Career path
* Two way flight ticket to home destination
* Health Coverage and Private Health Care;
* Working hours: 40h per week = is 8 hours per day / 5 days a week
Fast recruitment process, strong possibility to receive an offer, regular updates regarding the application process.Remote work available from anywhere in Portugal.