German Customer Technical Advisor

Einleitung

#Lisbon

WANTED: Future German Customer service star.

If you are a fluent German speaker and you would like to boost your career, then we have a wonderful opportunity for you. Work as a Customer Technical Advisor with famous world wide brands in sunny and vibrant city of Lisbon.

You will act as a customer specialist for brands such as Booking. com, Expedia, Apple, Facebook, Nike, Adidas and many more.

Aufgaben

Your Role as a Customer Technical Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers of world wide brands such as Google, Facebook, Amazon and many others

• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy

• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

• Troubleshoot through the use of open questions, support documents, and system training;

• Offer recommendations to common problems or frequently asked questions.

Anforderungen

Requirements for the Customer Technical Advisor:

• High School Diploma or Higher

• Native/Fluent German, English B1

• Writing speed: 20 words per minute

• Active Listening

• Good Problem Solving Skills

• Strong troubleshooting skills

Benefits

You will be rewarded with:

* Attractive salary with bonuses

* Relocation package (paid flight +accommodation assistance)

* Career path

* Two way flight ticket to home destination

* Health Coverage and Private Health Care;

* Working hours: 40h per week = is 8 hours per day / 5 days a week

Fast recruitment process, strong possibility to receive an offer, regular updates regarding the application process.Remote work available from anywhere in Portugal.

Standort