Internship e-commerce Operations (all genders, 100%), 6 months

  • Veröffentlicht am 23.09.2021
  • Praktikum
  • Seon

Einleitung

As member of the e-commerce team, it is your task and responsibility to steadily monitor the performance of the webshop, from sales to operations. In your role as operations intern you will be supporting our direct e-commerce channels on ensuring efficient order flow and consumer care analysis follow up to ensure best consumer experience. You work closely together with the whole e-commerce team, the wider commercial team and IT. This internship is planned to start on October 1st 2021 or by agreement.

Aufgaben

  • Weekly reporting on the e-commerce sales and behavior and use analysis to drive improvements
  • Creating ad hoc reporting to create transparency and an understanding of challenges in the ongoing business performance
  • Steady monitoring of operations and promotions; analysis based on defined KPIs and sharing of findings within the team as well as with other departments to initiate and execute optimizing measures
  • Support the eCommerce Operations Team in various order processes, payments and consumer service
  • Support the development of customer service processes and handle 3rd level customer inquiries
  • Create and run powerful reporting to monitor warehouse and customer service operations performance and find potential room for improvements.
  • Support of website testing; ensuring a smooth purchase to ‘loophole hunting’
  • Administrative support of e-commerce team

Anforderungen

  • Bachelor or comparable degree in Business Administration or a comparable field of education
  • Ideally first work experience in a similar role, preferably in the fashion/sports industry
  • Ability to dive deep into analytics as well as summarize and present on a comprehensive level
  • Acknowledgment of customers' demand and focus on consumer experience
  • Very good knowledge in Excel and Powerpoint
  • Motivation to work in a cross functional position
  • Business fluent in English, good German skills are a plus
  • Passion for the mountains and outdoor sports in general


Standort

Mammut Sports Group AG, Birren 5, 5703 Seon, Schweiz
https://www.praktikum.info/stellenangebote/4893022-s-internship-e-commerce-operations-all-genders-100-6-months
Alle Praktikumsplätze von:
Mammut Sports Group AG