Tianshi GmbH is a part of Tiens Group, a multinational conglomerate specializing in health, wellness, and lifestyle products. With operations in over 100 countries, Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research.

Currently we are looking for an Intern in Customer Relations, duration: 6 months (with possibility of extension)

Tasks

Are you passionate about customer service and eager to learn about the dynamics of international business? Join us at Tianshi GmbH as a Customer Relations Intern and gain valuable experience in a fast-paced and globally connected environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels

Organize, prepare and actively participate in events, meetings and training sessions.

Requirements

• Excellent knowledge of German，English in both written and spoken
• strong communication skills
• excellent online/offline marketing skills
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee, tea and water are freely available
• Broad TIENS product portfolio with attractive employee discounts

TIENS Group is a Chinese multinational founded by Li Jinyuan in Tianjin, China. Established in the 1990s, it operates in over 190 countries with branches in 110, offering health, wellness, beauty, and personal care products. Combining traditional Chinese health concepts with modern biotech, TIENS emphasizes “Great Health For All” and personal development. Its diversified business includes biotechnology, education, e‑commerce, tourism, finance, and international trade. TIENS primarily uses a network marketing model, where independent distributors sell products and recruit others. The company invests in international health parks with R&D, manufacturing, hospitals, and educational facilities. While globally successful, some markets have questioned its health claims or compared its model to pyramid schemes.