Interner Kundenbetreuer Retail (m/w/d)

Cologne

Neu
Veröffentlicht am 26.02.2026
Praktikum

Interner Kundenbetreuer Retail (m/w/d)

Jetzt bewerben

Description

Key Responsibilities May Include:

Assist retail account managers with day-to-day account management operations, including reporting, customer inquiries, and issue resolution.

Track and analyze key metrics related to asset productivity, stock deviations, and transaction management. Provide regular reports to account managers and stakeholders.

Address customer inquiries and discrepancies, working closely with retail account managers and cross-functional teams to resolve issues efficiently and ensure customer satisfaction.

Monitor inventory discrepancies and manage the reconciliation of stock levels. Ensure the proper tracking of assets such as pallets, and oversee inventory management processes.

Identify opportunities for improving existing processes within account management, suggesting and implementing solutions that enhance efficiency and effectiveness.

Work closely with sales, finance, operations, and other internal teams to coordinate activities and ensure seamless communication and execution of account-related tasks.

Support the audit process by analyzing discrepancies, conducting root cause analyses, and implementing corrective actions as needed.

Build and maintain strong relationships with internal and external customers to support ongoing account management and service delivery.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptabilité, Améliorations du processus, Analyse des causes souches (RCA), Analyse du parcours client, Analytique des données, Capacité à assumer la responsabilité, Empathie, Engagement client, Expérimentation, Gestion de relations, Gestion des comptes, Gestion des enjeux, Intégrité des données, Satisfaction du client, Travail d'équipe, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

Standort

Brambles, Cologne

Jetzt bewerben