Job Description

About your tasks: 

• Support & automate manual ticket handling processes and help transform repetitive tasks into efficient, scalable workflows.

• Work on process automation initiatives, from idea to implementation, within the Data & AI department.

• Streamline and document processes, creating clear best practices that can be reused across teams.

• Collaborate with data, AI, and business stakeholders to identify automation opportunities with real impact.

Qualifications

About you: 

• You are currently enrolled in a Master’s degree in a technical field (e.g. Computer Science, Data Science, Artificial Intelligence, Engineering or similar).

• You enjoy analyzing processes and are motivated to improve them through automation.

• You have hands-on experience with programming (familiarity with JQL, Python, or PowerShell is a plus) and are curious about other scripting or automation technologies.

• You like to work collaboratively and don’t enjoy solving technical challenges on your own.

Additional Information

About your benefits: 

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits: 

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program. 

• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers. 

• Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge. 

• Personal development: Grow! We support and encourage your individual development through various in- and external trainings. 

• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.