Stellenbeschreibung
Intro Tianshi GmbH is a part of Tiens Group, a multinational conglomerate specializing in health, wellness, and lifestyle products. With operations in over 100 countries, Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research. Currently we are looking for an Intern in Customer Relations, duration: 6 months (with possibility of extension) Tasks Are you passionate about customer service and eager to learn about the dynamics of international business? Join us at Tianshi GmbH as a Customer Relations Intern and gain valuable experience in a fast-paced and globally connected environment. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat. Provide information about products and services. Resolve customer complaints and issues in a timely and empathetic manner. Collaborate with team members to enhance the customer experience. Participate in training sessions and team meetings. Assist with additional customer service projects as needed. Provide excellent customer service to Tianshi's networks across Europe via online and offline channels Organize, prepare and actively participate in events, meetings and training sessions. Requirements Excellent knowledge of German and English in both written and spoken (Turkish as a plus) strong communication skills excellent online/offline marketing skills Active, motivated team player; able to work independently PC skills with the MS Office package Benefits The office has excellent public transport connections A motivated team that supports each other The opportunity to contribute your individual strengths Coffee, tea and water are freely available Broad TIENS product portfolio with attractive employee discounts