We are looking for an IT Support Intern to join our IT Modern Workplace Support team at our centrally located office in Frankfurt am Main. The Workplace Support team delivers 1st- and 2nd-level IT support to our business partners and internal employees, providing both on-site and remote assistance. This includes responding to incidents and fulfilling IT service requests submitted through our ITSM ticketing tool. In addition, the team is responsible for maintaining our on‑premises IT infrastructure across all European offices.

We offer a challenging role within an open, goal-oriented, and collaborative team. Our international teams are creative, supportive, and value mutual respect—both personally and professionally.

Join us on this exciting journey and become part of one of Europe’s most dynamic companies in the analytical financial sector.

Duties & responsibilities

• First and Second level end-user support to incoming incidents and requests.
• Supporting the Joiner/Leaver process in alignment with HR.
• Supporting the laptop enrolment and MS Windows 11, administering the MS Office 365 suite and standard desktop applications.
• On-Site Hardware support and Asset Management.
• Full responsibility for Frankfurt am Main employee onboarding/offboarding and for the Frankfurt office.
• Involvment in the ITSM queue and tickets management in our JIRA service management tool.
• Involvement in IT projects with the leadership of Modern Workplace team lead.
• Being the main escalation point for Frankfurt support related requests and issues.
• Assisting with workplace configurations, setup, support and replacement of notebooks, screens, cables, peripherals and various hardware.
• Supporting end-point management (smart phones, tablets, laptops) via Intune.
• Knowledge and Standard Operation documentation using Confluence.

Professional & personal qualifications

• Minimum bachelor's degree in computer science or equivalent professional experience
• Industry certifications and memberships are a plus.
• IT Support, IT Service Desk, IT Operations or IT Specialist background and experience.
• Training or degree in computer science, Computer Engineering, Information Technology or equivalent.
• Experience with following products and services is a plus:
  • MS Office 365 suite applications support.
  • MS 365 Administration (Exchange, Teams, SharePoint, etc.)
  • Experience with Intune, Azure Active Directory.
  • Windows / MacOS / iOS / Android support and troubleshooting.
  • Knowledge of ITIL and IT best practices
  • Knowledge and experience with incident management and ITSM ticketing tools
  • Experience with managing and troubleshooting network devices (Switches, Access points, Routers, etc) and understanding of Networking and Network Protocols
• Excellent communication skills and ability to work with all levels of employees.
• Willingness to take iniative, learn new technologies and tools
• Fluent in English and at least another EU language (written and spoken)

Interested?

If this sounds like a journey for you, we look forward to learning more from your convincing application. Please note: For non-EU applicants, a valid work and residence permit is a prerequisite for this job position. Unfortunately, we are unable to sponsor relocation from outside of the EU at this time.

What we want to see

• Current CV
• Copy of your university degrees and certificates
• Criminal record certificate (can be provided at a later date)
• At least 3 letters of reference (can be provided at a later date)

About Scope

With more than 250 employees operating from offices in Berlin, Frankfurt, London, Madrid, Milan, Oslo and Paris, Scope Group is the leading European provider of independent credit ratings, ESG and fund analysis. Based on forward-looking and innovative methodologies, Scope offers a European perspective that contributes to greater diversity of opinion for institutional investors worldwide. Scope Ratings is the largest European credit rating agency, registered in accordance with EU and UK rating agency regulation, offering opinion-driven and non-mechanistic credit risk analysis. Scope ESG Analysis provides tools for analysing and reporting on ESG impact and risk, as well as second-party opinions on green, social and sustainable bonds. Scope Fund Analysis rates more than 10,000 funds and asset managers across all major asset classes.

 

At Scope Group, we are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and fairness. We embrace people from all backgrounds, regardless of culture, ethnicity and gender. We ensure that our application processes are free from discrimination. By valuing each individual's unique background and perspectives, we strive to create an environment where all employees can thrive and contribute their best. Our dedication to equality and inclusivity reflects our belief that diversity drives innovation and success.